Frequently Asked Questions

Pre-sales FAQ

How does the buying process work?

Once, you find a theme you like, you click on the Buy Now link at the top right of the theme page and you will be redirected to the checkout page. From there you will have to type some information like your email and you will be redirected to Paypal to make the payment. When finished, you will be sent back to our website to confirm the payment. You will receive an email from us with a link to download your theme. If you have any questions about this process please contact us.

Which payment types do you accept?

We accept all major credit cards and Paypal. All our payments are processed by Paypal.

General FAQ

What kind of license do you use?

All our themes have the GPL license as most of WordPress themes around. It means that you can do whatever you want with your theme. However, our themes come with a license key which gives you access to the email support and theme updates. When you buy the theme, your license key will be activated for one year. Before the year end, we will send you an email to renew your license key for another year. From there, you are free to renew it or not.

How long will I receive the theme updates?

Once you buy one of our themes, you will receive updates for one year. We will send you an email before your license expires with a link to renew it. From there, you are free to renew it or not.

How do I update my theme?

All our themes feature the one-click update. Like most of the WordPress plugins from the directory, you will get a notification in your WordPress admin area when an update is available. Simply click the Update link and the theme will update itself.

What if I am not satisfied with your themes?

We believe you will be satisfied and if you are experiencing any difficulty with the theme, we will be more than happy to provide you support and resolve the situation. If it still doesn’t work for you, we offer a refund up to fourteen (14) days after your purchase.

Do you offer web hosting for WordPress themes?

Not at the moment but you can visit our Web hosting recommendations article where you can discover the best WordPress hosting companies around.

How many sites can I use the themes on?

It depends on your license. Just before you buy the theme, on the theme details page, you will have the choice between one site, two to five sites or unlimited sites.

Do your themes work with mobile devices?

Yes absolutely. All our themes are responsive which means they will adapt to many sizes of screens like iPhone, iPad, laptop and big display.

Can I use one of your themes on WordPress.com?

No.

Our themes are built to work on self-hosted WordPress only (WordPress.org).

Support FAQ

How long do I have support access?

Once you buy one of our themes, you will receive access to email support for one year. We will send you an email before your license expires with a link to renew it. From there, you are free to renew it or not.

What kind of support do you provide?

We provide fast email support to all our customers through our support ticket system. You will get a reply within 24 hours during the workweek Monday to Friday. It is possible you receive a reply during the weekend but we don’t guarantee it.